Common Questions

• QHow do I place an order? +

  You can place an order by calling 01853-3323749, sending a message on our Facebook page, or through our official website (if available). Tell us the product name, quantity, delivery address and preferred time. We will confirm price and delivery time.

• QWhat payment methods do you accept? +

  We accept cash on delivery (COD) for most local orders. Digital payments (bKash, Nagad, Rocket, and bank transfer) may be available — confirm at the time of order. If you need an invoice, please request one when placing your order.

• QHow long does delivery take? +

  Delivery time depends on your location and product availability. For most local deliveries, we aim to deliver within 24–48 hours. For remote or high-demand items, it may take longer — we will always inform you about estimated delivery time when you place your order.

• QWhat is your return & exchange policy? +

  If a product arrives damaged or incorrect, contact us within 48 hours with a photo and order details. We will offer a replacement, exchange or refund depending on the product and stock availability. Hygiene-sensitive items (e.g., opened baby-care products) may not be eligible for returns unless damaged.

• QDo you provide bulk or party orders? +

  Yes — we handle bulk orders for events, small businesses, and group purchases. Contact us with quantities and required delivery date. We can often offer special discounts for bulk purchases.

• QHow do you ensure product quality? +

  We source from trusted suppliers and perform basic quality checks before dispatch. For branded products, we sell authentic items. If you are unsure about a product, ask us for details — we will provide specifications and usage guidance.

• QCan I change or cancel my order? +

  You can change or cancel an order before it has been dispatched. Call us immediately at 01853-3323749 with your order details. If the order has already been dispatched, cancellation may not be possible but we will guide you on returns.

• QDo you ship outside the local area? +

  We primarily serve local and nearby areas. For deliveries outside our regular zone, extra shipping charges and longer delivery times may apply. Contact us with your location and we will provide an estimate.

• QHow can I contact customer support? +

  Call or message us at 01853-3323749. You can also reach out via our Facebook page for quick replies during business hours. For urgent matters, calling is recommended.

• QDo you offer discounts or loyalty programs? +

  We occasionally run promotions and offer discounts for bulk orders. Follow our Facebook page or ask us when placing an order to learn about current offers. We are exploring a loyalty program — stay tuned!